Growme
Your conversations belong to your business.
Growme holds them for you, keeps each business apart in the database, and never puts our name in front of your customer.
This page says exactly what is kept, who reaches it, and for how long.
What Growme keeps
Your customers
Their name, their number, their email if they gave one, and the labels your team puts on them.
What was said
Every message in both directions, with the time it was sent and who answered it.
Their agreement
Whether a customer agreed to be written to, when they agreed, and how — kept so it can be shown.
Calls
The recording, what was said in it, and the rating your team gave it.
Your business
What you sell, what your business knows, and the people you have given a sign-in to.
Your own account
The name, email and telephone of the people who run the workspace, and what each of them did.
Who can reach it
Your own people
Each person sees what their job needs, and you decide what that is.
No other business
The separation is enforced underneath the application, on every single read.
Growme, only to help you
We reach your workspace to support you and to keep it running, and every time is recorded.
Meta
A WhatsApp message travels through Meta, under the agreement between your business and Meta.
Anthropic
Your AI employee thinks on your own Claude key, so your conversations are never processed on another business's.
Where it is, and for how long
In Kuwait
Your data is held on servers in Kuwait, on hardware Growme runs itself.
For as long as you are with us
Conversations, contacts and consent stay while your workspace is open.
Recordings roll
Call recordings keep the most recent of them; an older one makes way for a newer one.
When you leave
Ask, and your data is exported to you and then removed.
What anyone may ask for
A copy
Any person may ask what is held about them, and be given it.
A correction
Ask for anything about you to be corrected, and it is corrected.
To be forgotten
A customer may ask to be removed, and is.
To stop hearing from you
Every customer may stop marketing messages at any moment, and it takes effect at once.
To know they are speaking to AI
Every customer is told plainly when they are speaking with an AI employee.
Who to ask
Write to privacy@growme.com.kw and a person answers.
Your data, and what every customer is owed
The whole of it is on one page, and there is nothing underneath it.